This book shows banking professionals how to leverage the best practices in the industry to build a structured and coordinated approach towards the digitization of banking processes. It provides a roadmap and templates in order to industrialize the financial services firm over iterative cycles.
To achieve the planned business and revenue results at the optimal costs, the digital transformation has to be calibrated and coordinated across both the front and back office, scaled and timed against external innovation benchmarks and Fintechs. To this end, data collection and evaluation must be ingrained, banking-specific artificial intelligence methods must be included, and all digitization approaches must be harmonized on an iterative basis with the experience gained. Spread over several chapters, this book provides a calibration and coordination framework for the delivery of the digital bank 4.0.