Losing someone’s trust is easy—building it back is much harder. In
Building Trust: Exceptional Leadership in an Uncertain World
, Darryl Stickel answers the key questions leaders face: what is trust, why is it essential to leadership, and how can I become more trusted?
Trust is a basic, intuitive human reaction; it holds the fabric of our society together. Unfortunately, trust is at an all-time low in our institutions, governments, healthcare, and law enforcement. Fewer people attend a place of worship than at any time in the last eighty-plus years. Citizens fear their votes are not being counted and that politicians are lying to them—that the system itself has no legitimacy. People fail to take life-saving vaccines because they don’t trust what medical professionals and policymakers tell them. In law enforcement, a lack of trust motivates non-cooperation, fear, and a breakdown in law and order. We are facing an unprecedented trust-deficit crisis.
In
Building Trust:
Exceptional Leadership in an Uncertain World,
Darryl Stickel, one of the world’s foremost experts on trust, outlines his groundbreaking
Trust Unlimited
blueprint for building trust. Stickel moves away from the traditional approach of influencing people’s willingness to trust—the con artist’s tactic—to employing one or more of ten levers, which leaders can “pull” to close the gap between how much they are trusted and how much they should be. This approach also makes them more trustable and increases trust where it is deficient. Detailed case studies provide examples of his
model in action.