Ripples created by our actions inevitably make some difference in the world. This book is intended to help people who want to make a positive difference through managing and empowering volunteers. It contains many suggestions for finding, recruiting, supporting, empowering, managing and keeping volunteers. Following these guidelines and using the insights into what volunteers need to be efficient, effective, valuable and fulfilled in their roles, will guarantee empowered volunteers in more effective groups, organizations and projects. As with all the YOU MAKE THE DIFFERENCE books, this book is intended to be enjoyable to read and easy to use - by everyone. The wealth of information is concisely written to be of benefit to professionals wishing to upgrade their skills; busy people working to make a difference in their communities and at the grassroots of their societies, and people from different cultures, especially those from the developing world, for whom English may be a 2nd or even 3rd language.