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How to Talk Customers: Create a Great Impression Every Time with MAGIC
Barnes and Noble
How to Talk Customers: Create a Great Impression Every Time with MAGIC
Current price: $26.00
Barnes and Noble
How to Talk Customers: Create a Great Impression Every Time with MAGIC
Current price: $26.00
Size: Hardcover
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Filled with case studies and anecdotes,
How to Talk to Customers
demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their
MAGIC
customer service training program.
MAGIC,
which stands for
M
ake
A
G
reat
I
mpression on the
C
ustomer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
How to Talk to Customers
demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their
MAGIC
customer service training program.
MAGIC,
which stands for
M
ake
A
G
reat
I
mpression on the
C
ustomer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
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