In
Human Factors in Project Management,
author Zachary Wong—a noted trainer and acclaimed leader of more than 250 project teams—provides a summary of "people-based" management skills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called "Human Factors." Wong shows how these factors can be applied to the most challenging issues facing project managers today including
Motivating a diverse workforce
Facilitating team decisions
Resolving interpersonal conflicts
Managing difficult people
Strengthening team accountability
Communications
Leadership