“Lock them up and throw away the key!” is a cry we hear often in South Africa today. But this simplistic solution to crime simply isn’t working. As Father Babychan Arackathara, a Catholic chaplain to some of the Western Cape’s most notorious prisons, shows in this compassionate reflection on his work, even criminals have stories, and crime invariably has roots. He listens to those stories and untangles those roots on our behalf, sharing insights into the brokenness of our society and communities – and offering real, workable suggestions for fixing them. Can we move to the ideal of hating the crime, but loving the criminal? What must we do to see that offenders are themselves victims and to engage them constructively? How do we break the cycles of addiction, trauma and crime to reach for reconciliation and transformation?