This publication discusses issues and resolutions on the clean energy and network efficiency investment project in Sri Lanka as one of the Office of the Special Project Facilitator's Lessons Learned series of case studies on complaint management.
The Office of the Special Project Facilitator is responsible for the problem-solving function of ADB's Accountability Mechanism. It aims to actively respond to the concerns of people affected by ADB-assisted projects through fair, transparent, and consensus-based problem-solving. The case studies in series aim to support ADB operations departments, government and private sector partners, and other stakeholders by documenting grievance redress management experiences and identifying important lessons and good practices on problem-solving that are useful for future projects.