"We all have to face our demons at some point." Psychic Surveys - specialists in domestic spiritual clearance - have never been busier. Although exhausted, Ruby is pleased. Her track record as well as her down-to-earth, no-nonsense approach inspires faith in the haunted, who willingly call on her high street consultancy when the supernatural takes hold. But that's all about to change. Two cases prove trying: 44 Gilmore Street, home to a particularly violent spirit, and the reincarnation case of Elisha Grey. When Gilmore Street attracts press attention, matters quickly deteriorate. Dubbed the 'New Enfield', the 'Ghost of Gilmore Street' inflames public imagination, but as Ruby and the team fail repeatedly to evict the entity, faith in them wavers. Dealing with negative press, the strangeness surrounding Elisha, and a spirit that's becoming increasingly territorial, Ruby's at breaking point. So much is pushing her towards the abyss, not least her own past. It seems some demons just won't let go...