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Strategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company / Edition 1
Barnes and Noble
Strategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company / Edition 1
Current price: $39.00
Barnes and Noble
Strategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company / Edition 1
Current price: $39.00
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Create and market the right product-fast
Strategic Product Creation
is a true working guide to developing market-savvy, cost-effective products and services. Delivering expert guidance in the five key stages of product development, authors Ronald Kerber and Timothy Laseter present real-world examples of industry leaders who have produced innovative products-giving you a foolproof blueprint for delivering customer satisfaction without breaking the bank.
Provides not only practical experience, but a solid conceptual framework for developing your own product creation model
Highlights seven principles of effective product creation
Features instructive case studies of world-class leaders such as Walt Disney Imagineering, Whirlpool Corporation, Mars, Inc., and IBM
Includes key questions and milestone decision issues from each stage of the product creation process
Covers both short- and long-term strategies, coupled with suggestions for advanced technology
Explains how to combine customer knowledge with external market needs to stimulate new product and service ideas
Reveals ways to utilize your suppliers as a talent pool for process improvement and product innovation
Addresses sensitive issues of branding and intellectual property rights