Successful business writing. How to write business letters, emails, reports, minutes and for social media. Improve your English writing and grammar. Improve your writing skills. A Skills Training Course. Lots of exercises and free downloadable workbook. Dramatic changes in technology in the workplace mean we write so much more than we used to. It is vital to be able to express ourselves in a professional manner. This book enables you to plan, prepare and express your thoughts in a clear and persuasive way. This is the American spelling version of this book. For the UK style spelling version please use the following ISBN to find it 978-1-84937-071-4. The book is a course to help you practice the skills as you work through it. There is also a downloadable workbook available at http: //www.uolearn.com . The book will help you to become skilled in a wide range of areas, including the following list. Achieve improved results through thinking about the purpose of the communication. Get what you want by identifying the background and needs of your reader. Create successful text for emails, letters, minutes, reports, brochures, websites, tenders and social media. Ensure your organization's good image through knowledge of proofreading. Gain techniques to prepare thoroughly for writing. Write effective communications that persuade people. Give excellent impressions with well formatted documents. Avoid common mistakes of business writing. Lots of exercises to help you improve your writing skills. The book shows example letters and emails. Learn how to write good English and correct grammar. Achieve success through excellent written communication. Praise for business writing success: 'The course gave me a boost of confidence that shows I am capable of drafting letters.' Manchester United Football Club 'I learnt such a lot from the course, I take a bit longer over everything I write now, but it is amazing the difference if you change the 'tone' of the message.' 'I found the course very useful and geared to the industry I am in.' 'I feel a lot more confident using punctuation. I found the course interesting and everything is explained clearly.' 'I learnt how to deliver bad news with a positive spin.' 'It is all great and adaptable for my role.' 'I particularly found the practicing of email writing and feedback given was incredibly helpful.' 'I thought this was focused and incredibly useful. The methods, hints and tips which I learned will enable me to improve the quality of my work.' I would certainly recommend it to others.' 'Extremely informative.' 'It is fantastic and has helped me improve my writing skills.' About the author: Heather Baker Heather had over twenty years' experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000. The company specializes in the training and development of secretarial and administrative staff (www.bakerthompsonassoc.co.uk). She now travels all over the UK working with large and small companies to enable their office staff and PAs to work more effectively and efficiently. She also delivers courses in the Middle and Far East. Heather is a Certified NLP Practitioner. She worked for ICI Pharmaceuticals (now AstraZeneca) and Hewlett Packard; she spent 5 years in France working for the Commercial Director of Cognac Hine and then 10 years with Granada Media working up to personal assistant to the managing director, commuting regularly between their offices in Manchester and London. Heather conceived the speedwriting system BakerWrite and wrote the Amazon top five selling book based on this system (Speed Writing skills training course, http: //www.UoLearn.com ) which is also available as a video training course (http: //www.bakerthompsonassoc.co.uk ). She is also the author of Successful Minute Taking.