With IT organizations being directed to reduce cost and provide more services, it is essential that they optimize their performance and execution, and since IT needs to be run like a business within the organization, strategy and execution becomes an even greater part of IT's success. Information provided in this book is the culmination of over 30 years of experience, education, and success, developing and implementing strategic methodologies and practices that have helped IT organizations optimize their performance and capabilities, while reducing cost and risk. The strategies and recommendations in this book have been used successfully by hundreds of IT organizations within every industry.