Originally published by Stevenson, Inc., this practical resource provides great ideas and techniques to retain more of your volunteers and members, including step-by-step plans to create a retention plan that helps strengthen and increase your volunteer and membership base.
This resource contains dozens of actionable techniques and procedures for retention, including strategies to develop member loyalty, communicate better, offer unique benefits, and avoid volunteer burnout. Successful ideas and programs from other organizations are presented, such as incentive programs, retreats that involve volunteers, “member of the month” programs, etc. Additionally, several useful sample forms and reports are provided, including feedback forms, member interests surveys, volunteer activity/involvement reports, complaint procedures, assessment forms, and more.
Important topics covered include:
Staff and Volunteer Engagement
Recognition and Awards
Leadership
Effective Communication with Members and Volunteers
Automatic Renewal Strategies
Member and Volunteer Incentives
Effective Meeting Planning
Frequent 'Rituals' that Help Formalize New Relationships
Member Benefits that Attract and Retain
Mentoring Volunteer
Member and Volunteer Evaluation
Special Events for Volunteers
Large Awards Program that Generates Big Benefits
Using E-newsletters to Inform, Involve Your Base
Handling Volunteer Complaints
Catering to Diverse Volunteers or Members
Please note that some content featured in the original version of this title has been removed in this published version due to permissions issues.