''You can count on me'' is a phrase we don't hear often enough in the workplace. It is the language of accountability - and putting accountability at the heart of any business can be transformational. In this step-by-step guide, , one of the world's foremost experts in organisational culture change, shows how to master the promise-making process and establish a lasting culture of accountability. This book will help you to consistently: "Imagine a world where everyone did what they said they would do, exactly when they said they would do it...Think what an impact being a renowned promise-keeper would have on your reputation and your customers' trust of you, and how it might alter the way your business and work relationships function...This is the life-changing power of accountability." from the