Transforming the American Hospital Provides an exciting, values-centered approach to leadingorganizational change that produces rapid and lastingresults. —Coyla Anderson, executive vice president, operations, Holy CrossHealth System At a time when the health care industry is going through acrisis—closures, layoffs, soaring costs, dissatisfied customers,and increased turnover—some hospitals have dramatically improvedquality, productivity, and profitability. How? They have met the challenges of operating in today's health careenvironment through a complete, revolutionary transformation in howhospitals are managed. This book offers health care leaders anin-depth picture of how this new hospital operates and presentsdetailed, proven guidance for undertaking the transition.