New for the tenth edition are expanded pedagogical features to improve learning and retention, as well as updates on current theory and research integrated throughout the chapters for timely analysis and discussion. Cases and research featured in each chapter provide examples of concepts and themes, and a companion website offers expanded resources for instructors and students. On the book's companion website, www.routledge.com/cw/galvin, intstructors will find a full suite of online resources to help build their courses and engage their students, as well as an author video introducing the new edition: Course Materials Chapter Outlines Chapter PowerPoint Slides