You're about to discover exactly what is involved in becoming someone that everyone can get along with. In your life, especially while at work, you will come across personalities that are often difficult to deal with. This can cause a lot of headache for you and the people around you. In some cases it can even affect your health. Additionally, you will learn... - How to deal with irrational people - Phrases to use against impossible people - Coping with difficult people - Curbing emotional abuse - Saying no without hesitation - Managing difficult relationship - Handling people you can't stand - Getting people invested in you Have you ever been so angry at some people because they are being so difficult? Are they one of your colleagues at work? Are they someone you live with? No matter who they are, even if they are just some random people in public, this book will help you how to communicate effectively with them and how to handle conflicts, arguments and disagreements the smart way.