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How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies Build Lasting Relationships Sales a nd Service
Barnes and Noble
How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies Build Lasting Relationships Sales a nd Service
Current price: $24.00
Barnes and Noble
How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies Build Lasting Relationships Sales a nd Service
Current price: $24.00
Size: Paperback
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A guide to effectively communicating with customers to create lasting—and repeat—business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
- Speak the language of Yes by asking the right questions
- Get referrals through established customers
- Offer value through solutions, satisfaction, and trust
- Anticipate and preempt objections
- Own a problem by owning the solution
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