An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff. From the author of How to Say It(r) at Work , a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include: • Building leadership vocabulary • Establishing ground rules • Projecting credibility • Avoiding day-one mistakes • Handling crises and criticism • Motivating and inspiring • Making meetings work