His pioneering work in 'quality' is heralded all around the world, and his ideas on total quality management centre upon the role of employees, their involvement and empowerment. This collection gathers together key material to enable students and researchers to explore the impact of Juran's ideas. The set includes a new introduction and an extensive annotated bibliography, making this an invaluable research resource for student and scholar alike. Other titles in the series include , (0-415-32386-X) 2004, 2 volumes and , (0-415-32390-8), 2 volumes. Forthcoming titles include , (0-415-32566-8) 2005, 4 volumes and , (0-415-32557-9) 2006, 2 volumes.