Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality.
We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth?
Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us
feel
is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must
. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as:
• How
making people feel welcome
fosters loyalty and keeps workers engaged with an organization's purpose
serving people with empathy
and
compassion
sparks workers' highest productivity
making people feel comfortable
encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity
making people feel significant
drives them to deliver their best work
He also shares specific, practical steps you can take to put these principles into action. Scott shows how to
connect, serve, engage, coach,
inspire
your peers, teams, and even your own leaders.
Lead with Hospitality
is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.