Performance Management for Excellence in Business. How use a step by step process to improve the performance of your team through measurement, appraisal and easy to use management techniques. Effective, flexible and creative performance management lies at the heart of excellent leadership; which creates successful and innovative businesses. This book gives a practical approach to solving real workplace issues with a step by step guide to actions that will encourage excellent performance. This book is aimed at line managers, team leaders and supervisors who want to improve their team's performance by working towards excellence with all members of their team. The book is accompanied by a downloadable action planning workbook to help managers plan and record their choices. This can be found at http: //www.uolearn.com 5 key ideas to help you understand performance management. 4 step model for effective performance management in real world situations. A large, wide ranging choice of over 40 levers, tools that managers can use to improve performance and opportunities in their teams. Key practical research on performance management in organizations. How to encourage the people who are already performing at their best and how to help those who are struggling to achieve excellence. Practical exercises and action planning for you to develop your leadership skills. A toolbox of ideas and actions to help you become an excellent leader. Praise for the performance management book. 'It gave me practical tips which I can implement.' 'It gave me the opportunity to focus and take on board information while reflecting on my own practice.' 'I am really impressed with the amount of information that is in this book. It feels well researched and has been written by someone who has trained this in the real world.' 'Steve's approach is to look holistically at performance management - addressing all aspects of the performance spectrum and linking models and theory with practical examples from his extensive experience of working with organizations. Steve makes performance management accessible and understandable, helping managers to clearly identify how they can get the best out of their people.' 'This should be rolled out to all managers in my organization.' 'I wish I'd had this book 15 years ago. It is so well written and has loads of practical advice for everyday situations. I found it really helped me to reflect on my skills as a manager. Excellent and useful book.' Head of IT, Large International Company. Steve Walker is a skilled and experienced trainer, consultant and communicator. In a varied career he has worked in the criminal justice system, in universities, for a small consultancy firm and for the Lord Chancellor's department. Over the last 15 years he has run his own consultancy, providing successful help to a large range of organizations. In his work with organizations and individuals Steve focuses on issues around leadership, strategy, culture, performance, development and teamwork, using a reflective and practical approach that brings the best out of people. He is known for helping managers disentangle knotty leadership issues and dilemmas, using relevant research, experience, fresh ideas and clear analysis and sound communication. In his work Steve's goal is to help people to work out specific actions that they can take back to their real world and apply with confidence, and he has a strong and successful track record in this. This is a book with a difference, blending tried and tested ideas with rugged, real world pragmatism to help all managers to work on and improve the way that they manage the performance of their staff and their teams.