Through his company the Lauchman Group, author Richard Lauchman has trained professionals in the area of business writing for over thirty years. Now, in this essential guide, he reveals how good punctuation is the key to clear written communication and to emphasizing ideas without the help of vocal tone or facial cues. Using eighteen common-sense grammar principles to live by, he teaches readers how to improve their business writing and provides them with the tools to make the whole process go a lot faster—doing away with time-wasting fretting over the placement of a mark and any confusion or accidental unprofessionalism in your compositions. In Punctuation at Work, you’ll discover how to utilize all of the most important marks—from hyphens to semicolons to brackets to quotation marks . . . to ellipses—as well as how to overcome the eternal struggle between using “that” and “which,” and much more. With hundreds of examples taken from today’s workplaces, this book explains the many ways correct punctuation makes successful business writing a breeze.