In the course of a day teachers must be prepared to resolve countless contradictions and make many decisions, necessitating excellent ‘people skills'. The authors use case studies to help teachers develop these skills and to stimulate teachers to make informed decisions that can have a lasting effect on their professional and personal effectiveness. This book gives teachers the information they need to better understand how schools work and how they can improve the way they function as teachers. The authors describe key variables and operational guidelines for decision making and how teachers can function as creative leaders.