Ever lost money from unpaid rent or property damage? Lay awake, furious over a tenant issue you couldn't resolve? Clashed over a repair your tenant requested but wouldn't allow access to complete? You may want to talk but expect communication will break down unless you find a new way. How can you discuss your rights and your interests in the same conversation without confrontation? Landlords stand to lose not only their profits but peace of mind if unable to discuss both. Written for landlords, property managers and housing professionals, The Good Landlord will show you how to make communication work so you can increase your profits, positive impact and peace of mind. You'll discover approaches to building tenant relationships that will save time and money. You'll learn how to avoid tenancy issues escalating into costly disputes. And if court is needed, Shapiro offers a step-by-step process to get results, including the back rent, or evict at minimal expense. Included is a guide for reaching agreements without overspending on lawyers. Whether your tenancies are stable or eviction is needed, will help you maximize success with your tenants by day, and sleep at night! Drawing on 25 years of experience as a coach, mediator, trainer, and landlord himself, Shapiro offers stories, dialogues, checklists, and lessons learned to make learning fun. Most importantly, will help you gain control as a landlord. You'll experience greater freedom now and in the future from difficult conflict. You'll feel more valued as a landlord, and be able to do the things you love to do. You'll have more time to yourself and peace of mind.