This book offers a time-tested method (over 500,000 copies sold) of bridging communication gaps . . . opening the door to greater intimacy and delivering lasting change. Words have incredible power, especially when they say what you mean (and mean what you say). But that same power can be self-defeating, even destructive, when the message heard doesn’t match the message intended. Make the most of your communications by learning . Written by best-selling authors Gary Smalley and John Trent, it builds on communication basics introduced in and shows how “emotional word pictures” can infuse understanding and intimacy into all of your relationships.This revised, updated edition of a classic resource is a wonderful tool for personal growth, small group studies, or couples’ classes.