If you have ever had a conversation with a difficult person that you wished you had handled differently,
The Mouth Trap
will show you how to deliver a message and achieve the outcome you desire every time you speak. You'fill learn to:
Develop the confidence to repair mistakes, apologize, and create peace.
Become adept at responding right the first time.
Discover ways to navigate smoothly around difficult people with seemingly irresolvable work issues.