Technological advances, a globalized workforce and seismic world events mean that change is a constant feature of organizational life today. The consequences of not managing change effectively can be devastating. How can managers embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change? John Hayes's bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and more. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable. Offering unrivalled breadth, this sixth edition covers all of the key theories, tools and techniques of organizational change you'll need for success on your course: Coverage of 'big-bang' disruptions offers a framework for dealing with unforeseen global events like pandemics, economic instability and climate change, Updated research reports present the latest theory in the field, New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively, Increased coverage of SMEs, public sector organizations and family businesses, as well as new international case studies, highlights change in diverse sectors, Visit macmillanihe.com/hayes-change-management-6e for an array of resources to support teaching and learning, including narrated audio-visual tutorials, a testbank, interactive quizzes, detailed case study briefings and bonus cases, and interactive change management tools.