The new second edition of this distinctive and widely adopted textbook brings into the classroom an overview of how images of social problems can shape not only public policy and social services, but also the ways in which we make sense of ourselves and others. It introduces two primary changes. First, some attention is devoted to the "new social movements" that emphasize social change through identity transformation rather than through structural change. Second, the text now also looks more closely at the importance of emotions in constructing public consciousness of social problems.