explores all aspects of negotiation and mediation--from etiquette, ethics, and aesthetics to agenda setting, problem solving, and resolving disputes of all kinds. The book provides tried-and-true techniques as well as case studies, analogies, and checklists. It answers the following questions: Charles Parselle practiced law extensively in England and the United States, served as a mediator, arbitrator and judge, and taught negotiation and mediation for many years in California. He studied law at Oxford University, where he earned a degree in Jurisprudence. He was born in southern Africa, educated in England and Australia, and lives in Los Angeles, California.