All managers get saddled with "problem" employees from time to time, but what sets great managers apart is how they deal with them. Drawing from real-life stories, provides you with practical advice for handling a wide range of difficult types, including: Author Gini Graham Scott's advice springs largely from common sense, acknowledging there isn't just one way to handle a difficult worker. For any manger or supervisor looking for tips on effectively managing troublesome workers, look no further than