Provides 236 tested model letters covering every conceivable aspect of your job— from recommending a student to dealing with student behavior, from expressing condolences to making a complaint— all conveniently organized into ten sections, from "Effective Recommendations" (20 letters, positive and negative) and "Dealing with Illness & Death" (22 letters), to "Handling Job-Related Issues" (20 letters) and Expressing Thanks & Appreciation" (31 letters). Ready to use "as is" or adapt to the particular situation.