takes an integrated approach to learning. As many skills are vital to  the communication process, each is addressed together and individually. A unit on grammar reinforces the basic  knowledge needed to structure words appropriately. Features, such as Cases, Business Ethics, and Business  Protocol, are provided at the point of coverage to provide a clearer understanding of topics. • Skills associated with the college and career readiness concepts of reading, writing, listening, and speaking are applied in context to increase student understanding. • The Careers and Communication feature provides an overview of the 16 career clusters and the impact of communication skills on each occupational area. • Data files available on the student companion website provide additional exercises to provide practice and reinforce learning.