• Foundations of Service Science and the service industry sector • Public/Private sector partnerships, policies, trade in services, future prospects • Road-maps, methodology, business development, strategiesand innovative models, application of information technology, performance measures, and service system design • Education and workforce development • Case studies from practice, research and educational community • Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan) • Yasuhiro Maeda (Director, Service Affairs Policy Division METI) • Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)