introduces applications of small group dynamics. Hartley shows how an understanding of how groups work and interact can improve the chances of successful team communication and cooperation. includes: * critical reviews of group research * explanation of the difficulties and practicalities of observing groups * analysis of major group processes, including conformity and decision-making * analysis and case studies of the management team, student seminar/project groups and self-help groups * practical recommendation for group communication * references and suggestions for further reading and research.