This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions—some developed within the field and some borrowed from other professions—that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: