This book is the complete UX reference manual. The authors provide an overview of UX and user-centered Design and examine in detail sixteen of the most common UX design and research tools and techniques for your web projects. The authors share their top tips from their collective 30 years of working in UX including: - Guides to when and how to use the most appropriate UX research and design techniques such as usability testing, prototyping, wireframing, sketching, information architecture & running workshops - How to plan UX projects to suit different budgets, time constraints, and business objectives - Case studies from real UX projects that explain how particular techniques were used to achieve the client's goals - And more!This book is the complete UX reference manual. The authors provide an overview of UX and user-centered Design and examine in detail sixteen of the most common UX design and research tools and techniques for your web projects. The authors share their top tips from their collective 30 years of working in UX including: - And more!