Conversation is an art of dealing and communicating with others. Effective Communication aims to build understanding and acceptance - not conflict. However, there is that other type of conversation - . When you are in the midst of an embarrassing moment, you see yourself in a situation you wished you were not. Hence, knowing what to do exactly in those moments will prepare you for the worst. Grab a copy of this book and start your journey into more assertive, confident, and tactful conversations!