The book delivers an overview of human factors and the application of research to product and service development. It enables the reader to define a design opportunity, develop product goals, and establish criteria to meet those goals. The text offers a road map for collecting and analyzing human performance information, applying that information to the creation of solutions, and using the information to evaluate potential solutions. The book demonstrates, in three sections, a way to design products that extend, amplify, and enhance human capabilities. explains research context including the operational environment and internal and external influences. explains how to perform a wide variety of procedures for human-oriented research and development. demonstrates how to put the results to use