"I Want to Work on an IT Help Desk" tells the story of a girl's older sister who works at a Help Desk and the tasks that she does during her workday. The book is written for 5-8-year-olds and includes colorful pictures. The book's topics include re-setting passwords, monitoring network issues, and dealing with frustrated users. Carrie Scarr has worked on IT help desks for over 7 years. She is also a writer, illustrator, and YouTuber. She holds degrees in English Literature (BA), Library Science (MLS), and Business Administration (MBA). She lives in Iowa.