When it comes to hard topics, effective communication skills are an asset, vulnerability is necessary, and forgiveness is vital. In , communication expert and equity consultant provides you with a framework to recognize feelings, interrupt flawed patterns, and repair relationships. Utilized in business, education, and communities throughout the country, Dr. Dome's process makes space for vulnerability and helps participants engage in empathetic dialogue. Conflict is normal and survivable, and you don't need special skills or experience to navigate it-you just need practice. Complete with extensive qualitative research and case studies, this step-by-step guide shows how to lean into difficult conversations, recognize the role emotions play when we are not in control of them, and create a solid foundation for change, progress, healing, and resolution.