Like its predecessors this updated and revised edition balances core theories, research insights and key concepts with current trends and practical developments. Frequent realistic examples are used to help readers clearly relate the subject matter to actual applications of small/large, local/global and manufacturing/service organizations. A new chapter explores the organizational environment, focusing on competitive advantage and quality operations management in today's dynamic times. The coverage of teamwork has been expanded. A variety of fresh anecdotal vignettes and self-assessments introduces each chapter and one case study can be found at its conclusion.