IntroductionLadies and Gentlemen, It is my pleasure to present you with the book "Mediation: Conflict Management and Resolution". The book is pleasant and easily accessible for each of you. It is packed with accessible information that you can use in your daily life as well as in your professional field. Conflicts are all around us. Rarely, almost never, will you meet a person who can boast that he has never come into conflict with another person. It's not dangerous and scary to get into a dispute, it's scary not knowing how to get out of it!This book will give you clear guidance and understanding of the stages of the conflict, the methods of solution, the possible outcomes and more.Mediation, in turn, is an elegant tool for resolving multiple and diverse conflict situations. It is used in various fields of social and professional life. There are also people who have made mediation their way of life and their profession.This bookmight not make you a mediator, it might not teach you everything about this profession or professional field of expression, but it could introduce you to its subject, the sphere of influence and highlights, and would certainly be useful in your daily routine and when resolving another dispute, debate, or conflict with another person.The book will cover 15 topics:1. What is mediation?2. Comparison between mediation and court trial.3. Comparison between the basic techniques and methods in mediation and court trial.4. What is it like to be a mediator?5. The three columns of mediation.6. The phases of mediation.7. Types of decisions in mediation.8. Stages of escalation of conflicts.9. "The ability to communicate"10. What is communication?11. The skill of leading a conversation.12. Techniques for leading a conversation.13. Techniques for asking questions.14. "Reflecting Team"15. Small group work. Practical exercise.About the author - Valentin Boyadzhiev is a trained nutritionist, graduated Master of Psychology in "Psychology and Psychopathology of Development". He has acquired Professional Qualification "Teacher of Psychology" and Postgraduate Professional Qualification "Psychological Counseling in Psychosomatic and Social Adaptation Disorders". He has obtained a Psychoanalysis Diploma and he has specialized in Psychoanalytic Psychotherapy. He is a member of the Association "Bulgarian Psychoanalytic Space", "International Society of Applied Psychoanalysis" and „International Alliance of Holistic Therapists". He is a lecturer on issues related to nutrition, diet, supplementation, food, and sports. He is also a teacher and a lecturer in the field of psychology, logic, ethics, law, and philosophy. He has been a school psychologist since 2017. He has been participating annually in scientific conferences on psychology, psychotherapy, dietetics, and medicine. His main interest and practice are in the field of psychoanalysis and clinical psychology.