When Polly's boyfriend dumped her for a colleague just before Christmas, she lost a little of her festive sparkle. The fact she had to work alongside them at the cracker factory was the last resort. To help out, her best friend sent her on a date in her place and despite her reservations, Polly enjoyed her evening. Miles Carlton was the perfect companion and at the end of the night asked Polly to be his fake girlfriend for Christmas and then part as friends in the New Year. Along with his crazy family, they show Polly the meaning of love and the lengths some will go to protect it. Soon the lines became blurred as she falls in love with both Miles and his family, leaving Polly wishing for a miracle, and as the snow falls and the magic of Christmas captures her heart, Polly discovers that she's no longer faking something that will only end in tears. As the Christmas fairy weaves her spell, Polly soon discovers the cracker factory is facing closure. She has an idea how she can save it and the only thing standing in her way is her manager and his new girlfriend. Now Polly must fight for what she believes in and save the cracker factory and her heart.