As a manager, you are prepared to face any challenge when it comes to the work at hand, but you may not be ready to overcome a hostile work environment, a catastrophic disruption in workflow, or any other of a multitude to challenges that can arise, seemingly from nowhere. Paul Falcone, author of and HR and leadership expert will help you master unforeseen challenges in the workplace, including: This timely follow-up to the go-to manual for management training, , will teach you how to face tough situations you never expected to face.