Each of us will be both a patient and caregiver at some point in our lives. We all want a healthcare system that supports everyone. In this book, Dr. Doug Slakey guides caregivers, patients, and healthcare organizations to obtain the best clinical outcomes with respect and compassion. Despite remarkable medical advances, knowledge, and training, patient care remains fragmented, frustrating, and expensive, especially from the patient's perspective. Solutions for caregivers, especially those on the frontlines, remain elusive. This book helps to demystify the complex reality of our healthcare system. It provides the tools necessary to empower people and teams to provide the most effective, safe, and reliable care. Dr. Slakey's ten core principles for complex system process management will: We need compassionate healthcare systems that work well for all. This book can help us have them.