In the midst of a global pandemic, a hospital is struggling financially and at risk of shutting down. Tim Anderson, a young analyst, embarks on a journey to implement a Lean management method to improve efficiencies. But as Tim becomes embroiled in the intricacies of an organization on the verge of collapse, he, along with his mentor Kate, discovers the harsh realities of the health care business and what it means to be a servant leader of those who devote their lives to caring for others. An inspiring tale that speaks to both caregivers and patients alike, explores the dynamics and complexities of health care, and what can be achieved when organizational transformation embraces humanity.