According to our experience of more than 12 years as a pedagogue working in the school environment, we perceive school conflicts as a great challenge for contemporary educational institutions, because the climate of insecurity, violence and intolerance corroborate the criticisms of pedagogues, philosophers and other scholars of this context, pointing out what they call school failure, regarding their performance in a general scope, content, lack of a pedagogical line, etc. The work presented here sought to investigate how conflict mediation, permeated by a humanistic psychology challenges the contemporary educational institution to break with the traditional punitive patterns so ingrained in school culture to deal with emerging conflicts in this environment and promote a reflection on the methodology of the types of conflict mediation and its proximity to humanistic psychology, highlighting the premises of the theory of Person-Centred Attention, Psychological Counselling and the Help Interview. I propose an interesting and accessible reading, full of information and impressions on the subject. Enjoy!