Author David W. Tollen, one of the industry's leading authorities on technology contracts, took on the challenge to create a reference manual and training guide that covers cloud computing agreements, software licenses, and various other IT contracts. Complete with negotiation tips, guidance on the business issues behind the terms, and sample contract language, covers all topics in technology contracts, including data privacy and security terms, warranties, indemnities, open source software, deconversion and transition, limitations of liability, SaaS escrows, copyright licensing, and service level agreements (SLAs). This third edition provides a greater focus on some of the key concerns in IT contracts today including: clauses addressing rights in data, privacy, control of data, and data security. Updated to reflect current best practices in technology contracts, the book offers increased discussion on a variety of other terms, payment clauses, including indemnities, and other liability-related terms. This handbook describes each clause typically found in a technology agreement, outlines the issues at stake, and offers negotiation tips and sample contract language. It addresses: • Software-as-a-service (SaaS) and other cloud services contracts • On-premise software license agreements • Software distribution contracts • Software ownership transfers • IT professional services agreements • And more is a useful, accessible, and essential resource for those in the IT contracts field.