READING THIS BOOK WILL HELP YOU:* Gain a deeper understanding of yourself, your co-workers, and your clients* Increase profits by creating the first-class service that keeps customers coming back* Adapt your selling style to match every prospect's buying style* Create agreement with people in your personal and professional life* Develop your ability to communicate your message with confidence, so others clearly understand* Project a winning personal and business image* Improve team productivity and team cohesiveness through proven strategies* Enjoy meaningful relationships, rich in understanding, acceptance, and respect.